Context Of Organization

Understanding the Organization and its Context

NPSC has determined external and internal issues that are relevant to its purpose and that affect its ability to achieve the intended outcome(s) of its integrated management system (IMS)

Evaluating the organization’s external context may include,

  • Social and cultural, political, legal, regulatory, financial, technological, economic, natural and competitive environment whether international, national, regional or local
  • Key drivers and trends having an impact on the objectives of the organization
  • Relationship with, and perceptions and values of, external stake holders

Evaluating the organization’s internal context will include,

  • Governance, organizational structure, roles and accountabilities
  • Policies, objectives and the strategies that are in place to achieve them.
  • Information systems, information flows and decision making processes (both formal and informal)
  • Relationship with, and perception and values of, internal stakeholders
  • The organization’s culture
  • Standards, guidelines and models adopted by the organization
  • The form and extent of contractual relationship and
  • Identifying key interfaces between systems, potential conflicts that may arise and a process for resolving them.

Understanding the needs and Expectations of Interested Parties

NPSC has determined the interested parties and impacts on them that are relevant to the integrated management system as per above Clause.
Some of the internal and external interested parties are listed below are considered for understanding the needs and expectations.

Citizens Organization Media Customers Management Neighbors Insurers Top Management Emergency Services Government Those accountable for IMS Policy and its implementation Transport services Regulators Those who Implement, maintain IMS and Risk Dependents of staff Stake Holders Other Staff and Contractors –

The requirements of these interested parties are controlled to meet their expectation and satisfaction.
The requirements of these interested parties are accommodated within the integrated IMS approach and the scope of IMS.
NPSC emphasizes on customer satisfaction and customer focus for quality, the Employees for OH&S, Society for environment and Management.
The customer and interested parties requirements are identified adequately and control measures are established within IMS system to meet their expectation and satisfaction through the following measures
  • Customer satisfaction Surveys
  • Evaluation of compliance
  • Others
In order to improve customer satisfaction, NPSC have established a system for determining the customer requirements on regular basis.
The identification of legal and other requirements for HSE is done initially during identification and evaluation of aspects & impacts, OH&S hazards.
The subsequent applicable amendments to applicable legal and other requirements are sourced from internal resources, internet, and parent company and from IMS consultants.
NPSC has systems in place to communicate personnel working under the control of our organization along with interested parties on the legal and other requirements applicable to NPSC (NPSC-QHSE-P10).